Terms & Conditions

Welcome to LilloCaffe.com. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our website.

  1. Use of Website: You must be at least 18 years old or have permission from a parent or guardian to use this site. You agree not to use the website for any illegal or unauthorized purpose.
  2. Orders: All orders are subject to availability and confirmation of the order price. We reserve the right to refuse or cancel any order at any time for reasons including but not limited to product availability, errors in the description or price of the product, or any other reason.
  3. Pricing and Payment: All prices are listed in USD. We reserve the right to change our prices at any time without notice. Payment must be made at the time of purchase, and we accept all major credit cards and other forms of payment as specified on the website.
  4. Intellectual Property: All content on this website, including text, graphics, logos, and images, is the property of LilloCaffe and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works from our content without our express permission.
  5. Limitation of Liability: LilloCaffe shall not be liable for any damages that result from the use of, or the inability to use, the materials on this website, even if LilloCaffe or an authorized representative has been advised of the possibility of such damages.
  6. Governing Law: These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Privacy Policy

At LilloCaffe, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information.

  1. Information Collection: We collect information from you when you place an order, subscribe to our newsletter, or interact with our website. This information may include your name, email address, shipping address, and payment details.
  2. Use of Information: We use your information to process orders, communicate with you, improve our website, and send promotional emails. We do not sell or share your personal information with third parties except as necessary to provide our services.
  3. Data Security: We implement various security measures to maintain the safety of your personal information. However, we cannot guarantee the absolute security of your data transmitted over the internet.
  4. Cookies: Our website uses cookies to enhance user experience. You can choose to accept or decline cookies, but this may prevent you from taking full advantage of the website.
  5. Third-Party Links: Our website may contain links to other sites. We are not responsible for the privacy practices or the content of such websites.
  6. Changes to This Policy: We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of the site after any modifications will constitute your acknowledgment of the changes and your consent to abide by the modified Privacy Policy.

Refund Policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, please contact us at info@lillocaffe.com within 14 days of receipt.

  1. Eligibility for Refunds: Only unopened and unused products in their original packaging are eligible for a refund. Proof of purchase is required.
  2. Non-Refundable Items: Perishable goods such as coffee beans, unless defective, are non-refundable.
  3. Refund Process: To request a refund, please email us at info@lillocaffe.com with your order number and reason for the refund. Once approved, refunds will be processed to the original payment method within 7-10 business days.

Cancellation Policy

  1. Order Cancellation: Orders can be canceled within 24 hours of placement without any charge. To cancel an order, contact us at info@lillocaffe.com with your order details.
  2. Late Cancellations: If your order has already been processed or shipped, we are unable to cancel it. You may still be eligible for a refund under our Refund Policy.

Shipping Policy

  1. Shipping Locations: We currently ship within the United States. For international shipping inquiries, please contact us.
  2. Processing Time: Orders are typically processed within 2-3 business days. Once your order has been shipped, you will receive an email confirmation with tracking information.
  3. Shipping Rates: Shipping rates are calculated at checkout based on the destination and size of your order. We offer free shipping on orders over $50.
  4. Delivery Times: Standard shipping typically takes 5-7 business days. Please note that delivery times may vary due to factors beyond our control.
  5. Lost or Damaged Packages: We are not responsible for lost or damaged packages once they have been shipped. If your package is lost or damaged, please contact the shipping carrier directly. However, if there is an issue with the carrier, please contact us, and we will do our best to assist you.